FAQ

• Where is turn2me based? 

  turn2me is based in Ireland and operates on Greenwich Mean Time ( GMT )

• Who is behind turn2me?

  turn2me was founded in 2009 stemming from the very personal experiences of brothers Oisin and Diarmuid Scollard, who lost their brother to suicide in 2003.

• Does turn2me have any political or religious affiliations? 

  turn2me is 100% inclusive of everyone. We are not associated with any political or religious groups.

• Is turn2me a charity?

  Yes, turn2me is a registered charity in Ireland. Our charity number is CHY18803

• Am I eligible to use turn2me? 

  You do not need to fit any specific criteria to get support from turn2me. There is no problem too big or too small to get support, turn2me is here for whatever you are going through! Unfortunately, turn2me services are only available to people living in Ireland.

• Do I need a referral to access turn2me services?

  You do not need to be referred in order to avail of our services. No GP referral is required. When you do register for an account, you do need to provide GP details. If you don’t have a GP, just provide details of a GP service you have asked to join.

• Is turn2me confidential? 

  Any information you share with turn2me will be kept 100% confidential unless we feel you are in immediate danger of hurting yourself or someone else. If this is the case your counsellor or one of our moderators will reach out to you and connect you with support.

• Is turn2me anonymous? 

  turn2me peer and group support services are anonymous and only identifiable by user names. Counselling services are between you and your counsellor.

• Does turn2me share my data or information with anyone?

  turn2me will only use your personal information to contact you if we are concerned about your well being. turn2me uses anonymised data (not traceable to any one person) for our own research and evaluation. We do not share data with any third parties. Please read our privacy policy for more.

• What qualifications does my counsellor have?

  Turn2Me counsellors have at least a 4-year degree in counselling or psychotherapy. Turn2Me counsellors who work with young people and couples have an additional qualification in the relevant field. Turn2Me also provides clinical placements for trainees on counselling and psychotherapy degree and master’s level courses. All trainees are supervised by Turn2Me and their training institutions and adhere to the code of ethics and best practice for working therapeutically online.

• Is my counsellor accredited?

  Turn2Me counsellors are all registered as accredited, pre-accredited or student members with either The Irish Association for Counselling and Psychotherapy (IACP), The Irish Association of Humanistic and Integrative Psychotherapy (IAHIP) or The Psychological Society of Ireland (PSI). The Association of Professional Counsellors and Psychotherapists in Ireland (APCP). To become accredited with either body a counsellor or psychotherapist must have an undergone training in either counselling and/or psychotherapy and have completed 450-500 hours of counselling or psychotherapy. Pre-accredited and Clinical Placement members are working towards full accreditation whilst engaging in regular supervision.

  Clients can always ask their counsellors if they’re accredited, pre-accredited or clinical placements with IACP. For clarity and transparency, Turn2Me asks its counsellors and psychotherapists to put (A), (PA) or (CP) next to their names so that it’s clear that they are accredited, pre-accredited or clinical placements respectively. When booking counselling sessions, clients can see these letters after the counsellors and psychotherapists’ names, so that they know if they’re booking a session with someone who is accredited, pre-accredited or a clinical placement. 

• How is turn2me funded? 

  Turn2Me is a registered Irish Charity (CHY18803) that relies heavily on donations and fundraising. Turn2Me is supported by the Health Service Executive (HSE) National Office for Suicide Prevention (NOSP). Turn2Me has been supported by many grants and organisations over the years.

• Why is my phone number being rejected during registration?

  Some users may see an error message indicating that their phone number is invalid, even when they have entered a valid number.

  If this happens:

  -Complete all other required fields in the registration form first.
  -Once the form is complete, click back into the phone number field.
  -Check that the correct country code is selected and that your number has been entered correctly.
  -Try submitting the form again.
  -In most cases, revisiting the phone number field after completing the rest of the registration form resolves the issue.

  If you continue to experience difficulties creating an account, please contact us at Info@turn2me.org and a member of our team will be happy to assist you.