Terms and Conditions

Updated: 13th September 2021

Turn2Me Professional Mental Health Support Online – Terms of Use

This Turn2Me website  is operated by www.turn2me.ie (hereinafter referred to as “turn2me” or “the Website”)

If you use the Website, you agree to the Terms of Use listed below. If you do not agree to any part of this information within the Terms of Use, or if you do not want us to collect and use your information as stated in our Privacy Statement you should not use the Website. If you do not consent and agree to these Terms of Use you will not be able to use the Website.

Turn2Me offers professional mental health services for people over the age of 12. You must be 12 years of age or older to use this Website.  When you proceed to registration on the Website, this means you have agreed to our Terms of Use and to our Privacy Statement. 

Turn2me counsellors are accredited, pre-accredited or student members with either The Irish Association for Counselling and Psychotherapy (IACP), The Irish Association of Humanistic and Integrative Psychotherapy (IAHIP) or The Psychological Society of Ireland (PSI). To become accredited with either body a counsellor or psychotherapist must have undergone training in either counselling and/or psychotherapy and have completed 450-500 hours of counselling or psychotherapy. Pre-accredited and Clinical Placement members are working towards full accreditation whilst engaging in regular supervision. Turn2Me was awarded Triple Lock Status in 2022 by the Charity Institute Ireland, a sign of excellence in governance.


1. Purpose of this Website 2. Services Provided 3. Website Disclaimer 4. Content Policy 5. Site Usage Rules 6. Child Protection 7. Confidentiality8. Charitable Donations 9. Donation Refund Policy 10. Cancelling and rescheduling policy 11. Jurisdiction

  • 1. Purpose of this Website

    The information provided on the Website is intended for information, support and learning and development. The Website offers professional counselling services which you can avail of where you are deemed suitable by our Clinical and Support Team.

    The Website is not designed to provide a diagnosis of any mental health issues. To obtain a diagnosis you must consult your General Practitioner or a Psychiatrist or Clinical Psychologist who will carry out an assessment. Our Mental Health Professionals may bring your awareness to a potential mental health issue; however, this is not a diagnosis and you must obtain a diagnosis from the stated appropriate professionals.  None of the information on this Website is a substitute for a diagnosis and should not be treated as such.

    Assessments and surveys taken on this Website are intended only to identify your suitability for Turn2Me therapeutic services and to assist our Clinical and Support team.

    Anyone under age 12 years of age with symptoms is advised to talk with a responsible adult about getting professional help from a qualified person. Persons between the ages of 12 and 18 must have the consent and cooperation of their parents or guardian to engage in our professional counselling online services when they are available but may otherwise use the website.

  • 2. Services Provided

    The services which can be accessed on this Website are Thought Catcher Peer Community Support, Online Support Groups and adult Counselling Online.
    There are additional policies that apply to the Online Support Groups and Counselling Online. The Online Counselling Policy must be consented to before you can participate in any sessions offered through this service.

    Counselling Online Sessions cannot be provided by Turn2Me for residents of North America and Canada, due to jurisdictional restrictions and professional indemnity insurance provisions.   In times of high demand for services in the Republic of Ireland we may need to from time to time restrict services to residents. As you may appreciate with the current Covid-19 global pandemic our Counselling Sessions Online have increased in demand by over 385%. Unfortunately, we are unable to provide Counselling Sessions Online to members resident outside of the Republic of Ireland at this time.
    Turn2Me and its staff make no claims that Turn2Me or any services accessible via Turn2Me or this Website will be helpful for every individual.

  • 3. Website Disclaimer

    Turn2Me is not a crisis intervention service and members who are at immediate risk of harming themselves are advised to make direct contact with their General Practitioner, Mental Health Team or go directly to their local Emergency Department, where appropriate care can be provided. If you are in danger, please make immediate direct contact with the Gardai or the emergency services, call 999 or 112.

    Whilst every effort is made to check the information and articles on the Website, Turn2Me assumes no responsibility for the accuracy or appropriateness of any of the information or documents on this Website or any other information or documents referenced or linked to on this Website, You should never rely on the information provided in such documents. You should also always consult your General Practitioner or Health professional with any questions that you have.

    The information and comments on the Website may include opinions or recommendations of third parties that may not reflect the views of Turn2Me or mean a commitment from the organisation to any opinion or action. Turn2Me accepts no responsibility whatsoever for links to other websites.

    The contact numbers provided in the support directory are based on the most current information available; Turn2Me accepts no responsibility for inaccurate contact numbers and/or such services being unavailable.
    Turn2Me does not guarantee that the Website is always monitored and moderated, and Turn2Me accepts no responsibility for any period where the Website is not monitored or moderated.

    Turn2Me accepts no responsibility whatsoever for the content, views and opinions expressed within the member’s area, including but not limited to any discussion area, Peer Support, Support Groups Online and Thought Catcher. All members’ are bound by the Terms of Use (including our Site Usage Rules and Privacy Statement); however, Turn2Me accepts no responsibility for the violation of the Terms of Use by any member.

    Limitation of Liability In no event shall Turn2Me be liable for any direct, incidental, indirect or consequential personal injury, damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, loss of data or profits, whether or not advised of the possibility of damage, and on any theory of liability in connection with the use of the Website or any information, files, articles or anything else obtained from the Website. Turn2Me shall accept no responsibility nor be held liable for any injury, personal or otherwise of any member (including moderators), howsoever arising. Turn2Me shall not be held liable for any loss or damage arising from reliance on any statement or representation made on the Website, by any representative, staff member, moderator or user of the Website.

  • 4. Content Policy 

    The information on the Website is, unless otherwise stated, copyrighted by Turn2Me. Any other activity or reproduction of information and materials requires prior permission from Turn2Me. In addition, the graphics, design and format of Turn2Me are the property of Turn2Me and may not be reproduced or distributed without permission.

    Turn2Me contains links to Internet websites operated by third parties. These linked sites are not controlled by Turn2Me and Turn2Me is not responsible for the contents of any of these sites. We provide these links to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Turn2Me. You visit any such linked site at your own risk.

    In addition, Turn2Me contains references to information materials developed by third parties. These information materials have not been developed by Turn2Me and Turn2Me is not responsible for the contents of the materials. We provide references for these information materials as a convenience to you only.

  • 5. Site Usage Rules

    Users must observe the following rules:

    Do not criticise other users or our Clinical and Support Team

    Do not post personal information, about yourself or anyone else, including photographs or location

    Do not derail a conversation / make off-topic posts

    Do not promote illegal activities including the use of illegal drugs

    Do not discuss the use of prescription drugs

    Do not discriminate in your views or use hateful language

    Do not look for medical advice

    Do not give medical or clinical advice to other users

    Do not promote political, religious or ideological points of view

    Do not link to offensive/sexually explicit sites

    Do not use offensive or abusive language

    Do not discriminate on the basis of gender, race, age, disability, sexuality, marital status or membership of the Travelling community.

    Do not advertise/promote services

    Do not post details of eating disorder behaviour

    Do not astroturf / pretend to be someone else

    Do not open more than one account

    Do not post if you are under 12 years of age

    Do not attempt to make contact outside of the Website with any user

    Do not request any personal identifying data from any user

    If you break our Site Usage Rules, Turn2Me can take any of the following actions:
    Issue a warning via a direct message on site, through SMS or email. Modify or remove a post. Issue a temporary ban. Suspension of access to the service or Website. Issue a permanent ban. Cease or withdraw services. 

  • 6. Child Protection 

    If we are made aware of any Child Protection concerns we have a duty of care to report these concerns to the appropriate authority. The safety and welfare of children are paramount and in particular the Children First Act 2015.  Under the Act Counsellors and Psychotherapists are Mandated Persons and are obligated to report disclosures of current or historic abuse or neglect of a child.

  • 7. Confidentiality

    Turn2Me endeavours to maintain confidentiality in relation to mental health services, however, as with all mental health services, limitations to confidentiality apply.

    As stated above, if we are made aware of any Child Protection concerns we have a duty of care to report these concerns to the appropriate authority. The safety and welfare of children are paramount and in particular the Children First Act 2015.

    If we are concerned that you or another person are an immediate and serious danger to yourself or others we have a duty of care to report these concerns to the appropriate authority. This may include contacting emergency services and providing them with whatever information we have about you including your IP address.

    Turn2Me will be obliged to disclose your personal information if ordered to do so by a court order or if advised to do so in compliance with any law in force in Ireland.

    Users between the ages of 12 and 18:

    If you are a young person further limitations to your privacy apply. Your parent or guardian is entitled to be given a copy of all your personal data, including the notes taken by your counsellor (when the service is available), if they ask to be given this.
    Please also note that, if Turn2Me comes to believe that you have been harmed by any person or are at risk of harm by any person, we must inform Tusla or the Gardaí.

  • 8. Charitable Donations

    Donations made to Turn2Me may be made online, by bank transfer or directly by post. Online Donations are made via the page: /donate As a professional mental health charity, Counselling Online and Support Groups Online remain free and accessible to everyone resident in the Republic of Ireland regardless of their ability to make a donation to the service.

    Due to dramatic increases in demand for our professional mental health services, our funding does not cover the cost of all the services we provide. We ask that clients in a position to donate towards the costs of their counselling or group session consider contributing a donation for their sessions as a community response to ensure these much needed, accessible professional mental health services remain accessible to everyone in need. If you are in a position to make a donation towards the costs of your counselling, your Counsellor will discuss all the possible options.

    Using your Credit Card
    If you use your credit or debit card to donate to us we will ensure this is done securely. Online donations to Turn2Me are made through our third-party donation provider, Stripe.
    We cannot refund donations made.

  • 9. Donation Refund Policy

    Turn2Me is a registered charity and not for profit organisation.

    If you make a donation to Turn2Me and seek a refund of this donation for a specific non function or inability to access the Turn2Me service, we will immediately commence the refund process provided the donation was made within the last 14 days from the date you request the refund. We cannot guarantee that we can make a refund after this time frame.
    It can take up to 7 days from the start of the refund process, to complete the refund and for money to be returned to you.

    In the event that you have made a donation towards a counselling session or support group and seek a refund for a specific non function or inability to access the Turn2Me services, please contact the counsellor who conducted the session with you. They will seek first, to assess how to resolve your inability to access the services and try to rectify this. If you are still not satisfied, a mutual agreement may be made with your counsellor to have the session fee refunded to your account. We cannot process a refund after the Counselling session or Online Support Group has been successfully delivered.

    If you would like to request a refund, please contact us via our contact us form.

  • 10. Cancelling and rescheduling policy


    The time allocated to you for person to person sessions is reserved especially for you. Our mental health professionals are punctual and we expect clients to also be punctual for their counselling sessions, to get the full benefit from the session. If you are late by 15 minutes or more, Turn2Me’s mental health professionals reserve the right not to conduct the session. Sessions are 50 minutes long. Please keep in mind that if you do arrive late to an appointment, your session will still conclude at the allocated time. For example, if the session is due to start at 6pm and finish at 6:50pm, but if you are 10 minutes late, the session will still finish at 6:50pm, and you will have lost the 10 minutes that you were late for. 

    Cancellation by Turn2Me

    Turn2Me reserves the right to modify or cancel any session if unforeseen circumstances arise. If we cancel, we shall inform you as soon as possible. We reserve the right to cancel any one-to-one counselling sessions for circumstances beyond our mental health professionals’ control. We also reserve the right to cancel any support group, 24 hours in advance, if the number of applicants is less than 2 per support group/group session.

    Cancellation by you

    1. Without prejudice to the following terms, Turn2Me will provide a full refund for any individual booking which is cancelled more than 48 hours in advance of the scheduled start time of the session. This does not apply in the case of bookings made by corporate clients, or for support groups/group sessions.
    2. If you wish to cancel or reschedule a booking, please note the following cancellation or rescheduling conditions will apply where you are seeking to cancel/reschedule a session:
      (i) less than 48 hours prior to the session – €10 administration fee;
      (ii) less than 24 hours prior to the session or failure to show for a one-to-one counselling session- the full cost of a session will be charged.
    3. If you have booked a workshop, group webinar or training event, Turn2Me requires 1 weeks’ notice to reschedule (in the case of corporate group bookings) and 2 weeks’ notice for cancellation in order for you to receive a full refund. In the event that you give less than the above stated notice for rescheduling or cancellation, then your fee may NOT be refunded in full or at all (at the discretion of Turn2Me and subject to your statutory rights).
    4. Administration and full session fees need to be paid via the Turn2Me platform. Slots will not be reserved until the session fees are paid in full.

    Please remember

    You can cancel or reschedule your session by logging onto turn2me.ie

  • 11. Jurisdiction

    The Terms of Use and the relationship between you and Turn2Me shall be governed by the laws of Ireland. You agree to submit to the exclusive jurisdiction of the courts of Ireland.

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