Terms and Conditions

Posted on 2020-05-18 12:04:51

This Turn2Me website (this “Website”) is operated by www.turn2me.org
If you use this Website, you agree to the Terms of Use listed below. If you do not agree to any part of this information within the Terms of Use, of if you do not want us to collect and use your information as stated in our Privacy Statement you should not use this Website. If you do not consent and agree to these Terms of Use you will not be able to use the Website. 
When you proceed to registration on the Turn2Me website, this means you have agreed to our Terms of Use and to our Privacy Statement.
  1. Purpose of this Website
  2. Services Provided 
  3. Website Disclaimer
  4. Content Policy
  5. Site Usage Rules
  6. Refund Policy 
  7. Jurisdiction  
Purpose of this Website
You must be 16 years of age to use this Website. 
The information provided on the Turn2Me Website is intended for information, support and learning and development. The Website offers professional Counselling services which you can avail of where you are deemed suitable by our Clinical and Support Team. 
This Website is not designed to provide a diagnosis of any mental health issues. To obtain a diagnosis you must consult your General Practitioner, medical practitioner or a Mental Health Professional as they will carry out an assessment. Our Mental Health Professionals may bring your awareness to a potential mental health issue; however, this is not a diagnosis and you must obtain a diagnosis from your General Practitioner, medical practitioner or a Mental Health Professional. None of the information on this Website is a substitute for a diagnosis and should not be treated as such.
Assessments and surveys taken on this Website are intended only to identify your suitability for Turn2Me therapeutic services and to assist our Clinical and Support team.
Anyone under age 16 years of age with symptoms are advised to talk with a responsible adult about getting help from a qualified person.
Services Provided
The services which can be accessed on this Website are Thought Catcher, Mood Skills, Online Support Groups and Online Counselling. 
There are additional policies which apply to the Online Support Groups and Online Counselling. The Online Counselling Policy must be consented to, before you can  participate in any sessions offered though this service.
1-1 Online Counselling Sessions cannot be provided by Turn2Me for residents of North America and Canada, due to jurisdictional restrictions and professional indemnity insurance provisions.
Turn2Me and its staff make no claims that Turn2Me or any services accessible via Turn2Me or this Website will be helpful for every individual.
Turn2Me is NOT a crisis intervention service and members who are at immediate risk of harming themselves are advised to make direct contact with their General Practitioner, Mental Health Team or go to their local Emergency Department, where appropriate care will be provided or call 999 or 112. 
Whilst every effort is made to check the information and articles on this Website, Turn2Me assumes no responsibility for the accuracy or appropriateness of any of the information or documents on this Website or any other information or documents referenced or linked to on this Website, You should never rely on the information provided in such documents. You should also always consult your General Practitioner or Health professional with any questions that you have. 
The information and comments on this Website may include opinions or recommendations of third parties that may not reflect the views of Turn2Me or mean a commitment from the organisation to any opinion or action. Turn2Me can accept no responsibility whatsoever for links to other websites.
The contact numbers provided in the support directory are based on the most current information available; Turn2Me accepts no responsibility for inaccurate contact numbers and / or such services being unavailable.
Turn2Me does not guarantee that the Website and / or Thought Catcher is always monitored and moderated, and Turn2Me accepts no responsibility for any period where the Website is not monitored or moderated.  
Turn2Me can accept no responsibility whatsoever for the content, views and opinions expressed within the member's area, including but not limited to any discussion area, Online Support Groups and Thought Catcher. All members' are bound by the Terms of Use (including our Site Usage Rules and Privacy Statement); however, Turn2Me cannot accept any responsibility for the violation of the Terms of Use by any member.
Limitation of Liability 
In no event shall Turn2Me be liable for any incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, loss of data or profits, whether or not advised of the possibility of damage, and on any theory of liability in connection with the use of this Website or any information, files, articles or anything else obtained from this Website. Turn2Me shall accept no responsibility nor be held liable for any injury, personal or otherwise of any member (including moderators), howsoever arising.
Content Policy
The information on this Website is, unless otherwise stated, copyrighted by Turn2Me. It can be used for people who have registered on the Website. Any other activity or reproduction of information and materials requires prior permission from Turn2Me. In addition, the graphics, design and format of Turn2Me are the property of Turn2Me and may not be reproduced or distributed without permission.
Turn2Me contains links to Internet websites operated by third parties. These linked sites are not controlled by Turn2Me and Turn2Me is not responsible for the contents of any of these sites. We provide these links to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Turn2Me. You visit any such linked site at your own risk.
In addition Turn2Me contains references to information materials developed by third parties. These information materials have not been  developed by Turn2Me and Turn2Me is not responsible for the contents of the materials. We provide references for these information materials as a convenience to you only.
Site Usage Rules
Users must observe the following rules:
  • Do not criticise other users or our Clinical and Support Team
  • Do not post personal information, about yourself or anyone else, including photographs or location
  • Do not derail a conversation / make off-topic posts
  • Do not promote illegal activities including the use of illegal drugs 
  • Do not discuss the use of prescription drugs
  • Do not discriminate in your views or use hateful language 
  • Do not look for medical advice
  • Do not promote political, religious or ideological points of view
  • Do not link to offensive/sexually explicit sites
  • Do not use offensive or abusive language
  • Do not discriminate on the basis of gender, race, age, disability, sexuality, marital status or membership of the Travelling community.
  • Do not advertise/promote services
  • Do not post details of eating disorder behaviour
  • Do not astroturf / pretend to be someone else
  • Do not open more than one account
  • Do not post if you're under 16
If you violate our Site Usage Rules, Turn2Me can take any of the following actions:
  • Issue a warning via a direct message on site, through SMS or email
  • Modify or remove a post
  • Issue a temporary ban
  • Suspension of access to the service or Website 
  • Issue a permanent ban
If we are made aware of any Child Protection concerns we have a duty of care to report these concerns to the appropriate authority. The safety and welfare of children are paramount and in particular the Children First Act 2015.  
If we are concerned that you or another person are an immediate and serious danger to yourself or others we have a duty of care to report these concerns to the appropriate authority. This may include contacting emergency services and providing them with whatever information we have about you including your IP address.
Employee Assistance Programme (EAP) Clients
If you are using this website as an employee of a Company that has signed up to our EAP, please ensure to obtain the unique Company code for your employer. Do not share this code with anyone. Please ensure to adhere to the terms of the EAP Agreement agreed by your employer especially with regard to the number of sessions your Employer agrees to provide per year. Please consult your human resources Department or Employer representative to establish this before booking a series of EAP sessions. 
Please also ensure that you keep the contents of your EAP session confidential and use the service from a secure and private area. If you are using this Website and EAP service from a shared computer or device , please ensure to logout of your Turn2me account after your session
Charitable Donations
Donations made to turn2me may be made online, by bank transfer or directly by post. Online Donations are made via the page: https://turn2me.org/donation
Using your Credit Card
If you use your credit or debit card to donate to us we will ensure this is done securely. Online donations to Turn2me are made through our third party donation provider, Braintree (A PayPal Company). 
We cannot refund donations made.
Refund Policy
Turn2Me is a not for profit organisation. 
If you make a donation to Turn2Me and seek a refund of this donation for a specific non function or inability to access the Turn2Me service, we will immediately commence the refund process provided the donation was made within the last 14 days from the date you request the refund. We cannot guarantee that we can make a refund after this time frame.
It can take up to 7 days from the start of the refund process, to complete the refund and for money to be returned to you.
In the event that you have made a donation towards an 1:1 online counselling session (We make every effort to make our counselling available free of charge (to the Republic of Ireland Only) but in some instances (over 8 sessions) we ask for a donation) and seek a refund for a specific non function or inability to access the Turn2Me services, please contact the counsellor who conducted the session with you. They will seek first, to assess how to resolve your inability to access the services and try to rectify this. If you are still not satisfied, a mutual agreement may be made with your counsellor to have the session fee refunded to your account. We cannot process a refund after the 1:1 Counselling session has been successfully delivered. 
If you are outside the Republic of Ireland and not in the U.S or Canada, we do ask that a donation is made towards a 1:1 Counselling session. 
Requesting a refund does not affect your statutory rights.
If you would like to request a refund, please contact us by emailing info@turn2me.org or via our contact us form.
The Terms of Use and the relationship between you and Turn2me shall be governed by the laws of the Republic of Ireland and the European Union, without regard to its conflict of law provisions. You and Turn2me agree to submit to the personal and exclusive jurisdiction of the courts located in the Republic of Ireland.

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